Without a mouse
Keyboard use
Move through links, form steps and questions using a keyboard.
Accessibility
Requesting support should be straightforward.
We want charity staff and professionals to be able to use this website regardless of device, technology or disability. This statement explains what we have done and how to tell us about a barrier.
Updated: 28 September 2026
Clearly described
Screen readers
Landmarks, headings, labels, field groups and live status messages describe the journey.
Room to enlarge
Zoom and reflow
Read and complete the core journey at high zoom and on narrow screens.
Another route
Accessible contact
Ask us for help or information in a different accessible format.
Our accessibility commitment
The site has been built with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA as its practical target, even where a particular public-sector accessibility regulation does not apply to this privately operated project.
Technical checks cannot prove every accessibility requirement. We check the main journeys with a keyboard, browser zoom, narrow viewports and the browser accessibility tree. An independent specialist audit and complete assistive-technology test have not yet been completed, so we welcome real-world feedback.
What you should be able to do
- navigate the public website and complete a support request using only a keyboard;
- skip repeated navigation and move through the page by landmarks and headings;
- use a screen reader to hear form labels, required fields, errors, progress and results;
- zoom text to 200% and use page zoom up to 400% without losing core content or controls;
- use the site in portrait or landscape orientation at common phone, tablet and desktop widths;
- see a visible focus indicator and use controls with adequate touch space; and
- reduce non-essential motion through your device’s reduced-motion setting.
How we test
We check the home page, four-step support-request form, private request checker and protected staff journeys. Current checks cover semantic HTML, keyboard operation, focus order, validation and error recovery, responsive layouts, zoom and reflow, reduced motion and colour contrast.
The referral journey was updated on 28 September 2026. Accessibility will be reviewed again when the form or core workflow materially changes.
Known limitations
We are not currently aware of a blocker in the main public journeys. That does not mean every combination of browser, device and assistive technology has been tested. If something prevents you from making or checking a request, please tell us and we will offer another route.
Report a problem or ask for an adjustment
Email [email protected] or visit the contact section.
Please tell us the page or step, what you were trying to do, and the device or assistive technology involved if you are comfortable sharing that. Do not include identifying family information or sensitive documents. We aim to acknowledge accessibility messages within five working days.